Fussy food shoppers in Japan go online
Print Edition
The coronavirus has forced Japan鈥檚 notoriously fussy food shoppers to abandon doubts about online grocery stores, sending retailers such as Aeon Co scrambling to meet a surge in delivery demand.
Although Japanese shoppers aren鈥檛 alone in going online during the outbreak, the shift is remarkable for a country that had been expected to take years to embrace online food shopping because of a zeal for fresh and perfectly presented produce.
鈥淚 think that this pandemic has triggered an inflection point in the adoption of grocery e-commerce,鈥 said Luke Jensen, executive director of Ocado Group, hired to build a grocery e-commerce business for Japanese retail giant Aeon.
Most firms won鈥檛 disclose numbers, but retail executives and analysts estimate Internet sales now account for about 5 percent or more of Japan鈥檚 total grocery sales, compared with 2.5 percent before the pandemic.
Although that is still lower than some pre-crisis estimates of 15 percent in China and even 7 percent in broadband laggard Britain, it challenges a long-held belief that Japanese shoppers will always go shopping daily and in person.
Yuri Ohtaka, a graphic designer living in Tokyo鈥檚 western suburbs, began ordering from multiple online supermarkets in March.
Although fears of shortages have subsided, online deliveries have made it easier as she works from home, making three meals a day for her family, including her 3-year-old son. She鈥檚 also happy to avoid stores amid fears of infections.
鈥淭here鈥檚 no need for face-to-face, dealing with registers, or standing in line,鈥 she said. She also persuaded her parents to go online. 鈥淭hey were shopping every day in the supermarket, and I really didn鈥檛 want them to.鈥
As more households have two people working, people want to spend less time shopping. But they still have exacting standards for service and quality, which have perplexed foreign entrants such as Carrefour and Tesco.
Such changes are closely watched as Japan is one of the world鈥檚 most valuable grocery markets, worth over 50 trillion yen (US$466.42 billion) a year.
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